Shipping policy
SHIPPING POLICY [DOMESTIC]
Shipping is charged for all domestic and international orders. Roque Concepts offers a variety of shipping options for all regular domestic shipments – based on the recipient’s location. Orders qualifying for free shipping will typically be shipped via USPS Priority Mail. We do not control shipping rates, and as such, they are subject to change without notice. The buyer assumes sole responsibility for ensuring that the products they order are legal, and in accordance with their state/local laws.
Roque Concepts will do everything within our control to ensure prompt delivery but cannot be held responsible for postal or delivery services outside of our control. If you have any questions about this, please contact us before placing your order. Shipping rates shown via the online ordering system are not controlled by Roque Concepts and are subject to change depending on the fulfilment service (i.e., USPS, UPS, FedEx, etc.).
If we have any questions regarding an online order, the customer will be notified via email. If there is no response, we will hold the order for 2 weeks; after which, we reserve the right to cancel the order without any further notice.
Once orders ship, you will receive an email notification with the tracking information to the email you provided at checkout. Note: Occasionally these notifications are flagged as spam/junk by your email provider since they are sent from an automated fulfilment server. If you are expecting a shipment from us, please check your spam/junk folders before contacting us.
SHIPPING POLICY [INTERNATIONAL]
International orders are shipped via FedEx. The customer is responsible for all shipping charges, customs, duties, taxes, or other fees in their host country. The customer is also responsible for ensuring that the products they order are legal in their host country. Roque Concepts is not responsible for any items confiscated by your government, customs, or other government agencies. Roque Concepts reserves the right to make changes in shipping method if we feel that it will better benefit the customer. As with all orders, the customer will be notified by email of the shipping status and tracking number for their order.
Roque Concepts will do everything within our control to ensure prompt delivery but cannot be held responsible for postal or delivery services outside of our control. If you have any questions about this, please contact us before placing your order. Shipping rates shown via the online ordering system are not controlled by Roque Concepts and are subject to change depending on the fulfilment service (i.e., USPS, UPS, FedEx, etc.).
If we have any questions regarding an online order, the customer will be notified via email. If there is no response, we will hold the order for 2 weeks; after which, we reserve the right to cancel the order without any further notice.
Once orders ship, you will receive an email notification with the tracking information to the email you provided at checkout. Note: Occasionally these notifications are flagged as spam/junk by your email provider since they are sent from an automated fulfilment server. If you are expecting a shipment from us, please check your spam/junk folders before contacting us.